Multispeciality HospitalLondon, UK

Sunrise Multispeciality Hospital

From administrative bottlenecks to a streamlined operation, in under 8 weeks.

8 min

Registration Time

Down from 25 minutes

72%

Less Manual Work

Across registration & billing

20%

Revenue Leakage Found

In first 90-day audit

31%

Follow-Up Improvement

More patients returning

22%

Patient Satisfaction

Increase in CSAT score

THE CHALLENGE

What the hospital was facing

Patient registration took 25 minutes on average, causing long OPD queues and patient dissatisfaction
Manual billing processes with no real-time visibility led to significant procedure-level revenue leakage
Low follow-up compliance: less than 40% of discharged patients returned for follow-up consultations
Staff spent disproportionate time on data entry, leaving little bandwidth for patient-facing work
No centralised reporting made it difficult to identify operational inefficiencies

THE SOLUTION

Registration Agent

Active

Follow-Up Agent

Active

Revenue Agent

Active

IMPLEMENTATION

Live in 1–2 weeks

Zero downtime to clinical operations. Integrated with existing HIS.

“

Zonov.ai transformed our operational efficiency without increasing manpower.

Dr. Rahul Mehta

Medical Superintendent, Sunrise Multispeciality Hospital